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Privacy Notice

Who We Are

Your Desk Buddy (“we”, “us”, “our”) provides virtual assistant and administrative support services.  We are the data controller for personal data we collect directly from clients and visitors to our website.  When we process personal data on behalf of clients, we act as a data processor.

Contact details:

Joanne Grundy t/a Your Desk Buddy

Email: help@yourdeskbuddy.co.uk

Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact details (name, email, phone number, address).

  • Business information (job title, organisation, preferences).

  • Project-related information (documents, notes, or communications you provide to us).

  • Financial information (payment details, invoices).

Website usage data (cookies, IP address, analytics).

How We Use Your Data

We use personal data only when we have a lawful basis under UK GDPR.  This includes:

  • Contract: to provide services you request.

  • Legal obligation: to meet tax and accounting requirements.

  • Legitimate interests: to manage our business and improve services.

  • Consent: for marketing communications (only if you opt in).

Sharing Your Data

We will never sell your data. We may share it with:

  • Trusted service providers (e.g. cloud storage, IT support).

  • Professional advisers (e.g. accountants, legal advisors).

  • Regulatory or legal authorities, where required by law.

All third parties are required to process your data securely and in line with UK GDPR.

International Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as International Data Transfer Agreements (IDTAs) or UK Addendum to the EU Standard Contractual Clauses.

Data Retention

We keep data only as long as necessary for the purposes collected.  Full details are set out in our Data Retention Schedule.

Your Rights

Under UK GDPR, you have rights including to:

  • Access your data.

  • Correct inaccuracies.

  • Request erasure (“right to be forgotten”).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent (where processing is based on consent).

You can exercise your rights by contacting us at help@yourdeskbuddy.co.uk.

Cookies

Our website uses cookies to improve user experience and for analytics (with consent).  You can manage your preferences through your browser or our cookie banner.

Data Security

We apply appropriate technical and organisational measures, including encryption, access controls, and regular reviews, to protect your data.

Data Breaches

If a personal data breach occurs that may pose a risk to your rights, we will notify you promptly and, if required, report it to the Information Commissioner’s Office (ICO) within 72 hours.

Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Helpline: 0303 123 1113

Click here to download our Privacy and Cookie Policy in full.

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